Contact us about Biggerz Casino
Start playingWho you're writing to
This page belongs to Biggerz Casino, and this inbox is where you reach us about the content on this site – not the operator's own player support desk. If your question is about our pages, our figures, or something you think we've got wrong, this is the right place.
Write to us at [email protected]. We reply within 48 hours.
What we can and can't answer
We can correct or clarify anything published on this site: a bonus figure, a wagering term, a payment limit, an outdated detail. We can't access your Biggerz account, see your balance, or intervene in a live dispute – that sits with the operator's own support team.
If your message is really an account query, tell us and we'll point you to the right channel rather than leave you waiting on a reply we can't act on.
Questions about your account
For deposits, withdrawals, bonus activation, verification or a technical fault, Biggerz's own support is reachable 24/7 via live chat and email. That's the fastest route for anything happening on your account right now, since it's the team that can actually see it.
Have three things ready before you write in: the email address on your account, roughly when the issue happened, and any reference number shown on screen. A support agent working from those three details can usually give you a useful answer on the first reply, rather than asking you to repeat yourself.
Frequently asked questions
Do you handle account or withdrawal problems directly?
No. We're an information site, not the operator's support desk. Withdrawal delays, verification holds and deposit issues go to Biggerz's own team via live chat or email.
How long until I hear back from this address?
We aim to reply within 48 hours. Account-specific issues will usually get a faster answer going straight to Biggerz support instead.
What if I think a figure on this site is wrong?
Tell us which page and which figure – we check it against the operator's own published terms and correct it if it's out of date.
I've raised a complaint with support and I'm not happy with the answer – now what?
Escalation from there is between you and the operator. Keep a record of your reference number and any replies you've had; it's the detail a second review will ask for first.
A word on responsible gambling
This site is for players aged 18 and over (18+) only. If gambling has stopped feeling like entertainment, free and confidential support is available at BeGambleAware.org or through the National Gambling Helpline on 0808 8020 133, free and open 24/7.
Access to this site is restricted to persons aged 18 and over (18+). We want your contact with us to stay straightforward – for free, confidential support, visit BeGambleAware.org.